1. PlanetSky subscription login and password
2. PID (please specify PID like it looks in the DVB card settings)
3. DVB card MAC address ( MAC address format should be xx : xx : xx : xx : xx : xx )
4. IP address (please specify IP address of the computer with DVB card)
5. What kind of Internet connection you are using? (Dial-up, leased line,GPRS etc.)
6. Type of connection with PlanetSky (OpenVPN, VPN fake, VPN best,PROXY etc.)   
7. What Operation System you are using? (Linux, FreeBSD, windows98,windowsXP etc.)
8. DVB card model (PentaOffice, PentaNET, SkyStar1, SkyStar2 etc.)
9. If you have installed Antiviruses and firewalls, please specify.
10. Satellite antenna(dish) size. 
11. Satellite signal level.
12. Detail problem description